An Exploratory Study to Understand Nonprofit Organizations’ Crisis Leadership Competencies: A Portuguese Analysis on COVID-19

Abstract The purpose of this study is to investigate the factors that affect Nonprofit Organization’s (NPO) competencies and leadership in a crisis situation, specifically Portuguese NPOs during COVID-19. Adopting an interdisciplinary perspective, article integrates management literature with literature. Highlighting perspective both intermediate employees (technical director) top (executive director), research aims advance knowledge on main organizational need have better cope crises. One hundred seventy-four (174) representatives voluntarily participated which involved survey questionnaire based five-point Likert scale for 23 items included questionnaire. Principal component analysis using varimax rotation was applied reduce number variables. Reliability tests were performed assess Tests test-retest reliability, Cronbach alpha, split-half reliability coefficients. Results show most important improve capability NPO are: respond all stakeholders through accountability, plan identification vulnerabilities, build foundation trust communication. Additionally, it possible suggest staff perceive differently. It conclude, these can be used as lines action structure sustainable development planning NPOs’ strategies other similar come future. Findings, implications work, avenues future are addressed.